Manager, Business Operations

About This Role

This role will support the FIFA World Cup 2026™ Safety and Security Planning & Administration team, coordinating the delivery of safety and security planning and operations across all venues. The Manager will drive project management, collate information, support operational planning, and perform business administration activities.

Responsibilities

• Create, implement, and manage comprehensive processes that support FIFA2026TM Safety and Security projects, ensuring alignment with tournament policies and procedures and industry expertise
• Support general business administration activities including but not limited to workforce management, contract management, central reporting, project management, presentation development and delivery, and meeting facilitation
• Manage the lifecycle of SEC dedicated workstreams ensuring cross-functional and organizational collaboration and delivery of projects to meet deadlines
• Provide project management leadership, support, and training of others through various implementations of SEC tools and systems
• Develop and support integrated security documentation into larger FIFA2026™ project team documentation
• Create and maintain SEC operational planning and tournament delivery dashboards and prepare project reports and recommendations
• Assist in Recruiting, and own onboarding and training, and managing a small team to execute key operational processes during tournament time
• Lead the organization and facilitation of security-related events and workshops to engage FIFA2026™ stakeholders
• Solve complex operational challenges through a combination of collaboration and independent decision-making

Requirements

• Bachelor’s Degree or at least 7 years of experience or educational equivalent in management, project management, business administration or management, sports management or related fields
• At least 7 years of demonstrated proficiency in project management principles and delivery of complex and fast-moving projects
• At least 3 years of experience delivering business administration or operational planning
• Demonstrated ability to work effectively with stakeholders at all levels
• Demonstrated ability to manage multiple complex projects in tandem
• Demonstrated ability to manage small teams effectively and efficiently with emotional intelligence and commitment to growing employee’s careers
• Demonstrated ability to work in high demand and pressure situations
• Demonstrated ability to develop creative solutions to challenges emphasizing team strengths
• Fluent in English (written and spoken)
• Must be able to pass a comprehensive background check
• Must be willing to adapt and change to tournament time requirements in support of SEC operations
• Must be willing to work long hours and be on call 24/7 during the tournament

Qualifications

• Bachelor’s Degree or at least 7 years of experience or educational equivalent in management, project management, business administration or management, sports management or related fields.
• At least 7 years of demonstrated proficiency in project management principles and delivery of complex and fast-moving projects.

Nice to Have

• At least 5 years of experience in relationship management, international or sports related fields
• Experience in sport event organization, or safety and security planning
• Spanish and/or French proficiency is a plus

Skills

* Required skills