Managed Account Coordinator
Posted 1 week ago
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Upload Your ResumeAbout This Role
Engage and collaborate with internal and external customers to ensure fast, accurate, and compliant transactions with Customs and Border Protection. This role involves facilitating entry processing, resolving exceptions, and managing customer relationships.
Responsibilities
- Engage and collaborate with internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)
- Facilitate entry processing, as well as pre arrival and post arrival exception resolution
- Prepare, analyze, and/or submit documentation to CBP and PGAs
- Develop and maintain a strong relationship with customer's front-line personnel
- Support Account Administrators with account management activities (exception logs, special spreadsheets)
- Perform route cause analysis as directed by the Account Administrator
- Research and resolve customer billing issues
- Coordinate post-entry activities on the customer's behalf
- Manage the entry verification process
- Sort and assign department workload
Requirements
- HS Diploma or GED
- 12 months of brokerage or transportation experience and/or customer service experience
- MS Office
- Outlook
- Excellent communication skills, verbal and written
Qualifications
- HS Diploma or GED
- 12 months of brokerage or transportation experience and/or customer service experience
Skills
* Required skills
Benefits
About FedEx Logistics
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding,...