Customs Brokerage Specialist

About This Role

This role provides high-quality customer service by ensuring timely release and movement of freight/cargo, preparing and submitting customs documentation, and resolving potential issues. The specialist will also manage customer relationships and resolve payment-related concerns.

Responsibilities

• Provide consistent and impeccable customer service and resolution regarding freight movement
• Prepare, analyze, and submit customs documentation to ensure compliance with laws and regulations
• Anticipate, identify, and resolve problems delaying freight release or movement
• Maintain relationships with correspondent brokers, T&B, and other service providers
• Resolve banking and letter of credit problems
• Advise customers on payment terms and obtain payment on delinquent accounts
• Resolve billing issues and coordinate post entry activity on customer's behalf
• Complete accurate data input or corrections into computer files
• Perform route cause analysis as directed by the Account Administrator
• Manage the entry verification process and access client external systems
• Correspond with business partners in various mediums including written, phone, or e-mail
• Produce operational trend reports and keep business partners apprised of the exception process
• Receive and respond to pre-alerts per customer SOP
• Maintain general knowledge of FedEx products and services
• Interact with customers, internal staff/departments, and management at all levels
• Support Account Administrators with account management activities
• Perform entry reconciliation as needed
• Develop and maintain a strong relationship with customer's front-line personnel
• Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution

Requirements

• HS Diploma or GED
• 12 months of brokerage or transportation experience and/or customer service experience
• Proficient in MS Office and Outlook
• Familiarity with office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills (verbal and written)
• Organizational skills
• Inter-personal skills
• Problem-solving skills
• Ability to handle high volume and time-sensitive work
• Ability to work independently with minimum supervision
• Detail-oriented
• Knowledge in HTS classification and familiar with the harmonized tariff system
• Knowledge of U.S. Customs regulations and other federal regulations related to customs brokerage

Qualifications

• HS Diploma or GED
• 12 months of brokerage or transportation experience and/or customer service experience

Skills

* Required skills

Benefits