Maintenance IT Technician

About This Role

This role provides essential day-to-day IT support for staff and residents, and performs crucial building and facility maintenance, ensuring a safe, supportive, and comfortable environment for a senior living community.

Responsibilities

• Assist residents and staff with basic technology needs (Wi-Fi, tablets, phones, printers, TVs)
• Set up and maintain computers, network equipment, and office hardware
• Troubleshoot connectivity issues and support routine system updates
• Maintain IT inventory and coordinate with vendors for repairs or upgrades
• Support staff with electronic health record systems and other community software
• Perform routine maintenance and repairs on building systems, equipment, and resident rooms
• Respond promptly to work orders with a focus on safety and resident comfort
• Conduct regular inspections of electrical, plumbing, and life-safety systems
• Assist with room turnovers, preventative maintenance, and seasonal tasks
• Coordinate with outside contractors for specialized repairs or major projects

Requirements

• 2+ years of experience in IT support, building maintenance, or a related field
• Strong customer-service mindset
• Ability to troubleshoot both technical and mechanical issues
• Working knowledge of Windows systems, basic networking, and common devices
• Ability to lift, carry, climb, and perform physical maintenance tasks
• Strong communication skills and a calm, patient demeanor

Qualifications

• High school diploma or equivalent
• 2+ years of experience in IT support, building maintenance, or a related field

Nice to Have

• Technical or vocational training preferred
• Experience in senior living, healthcare, hospitality, or property management
• Certifications such as CompTIA A+, Network+, or maintenance-related credentials
• Familiarity with nurse call systems, access control, or building automation
• Basic understanding of safety regulations and compliance requirements in senior living

Skills

* Required skills

Benefits