Loan Servicing Representative II

About This Role

The Loan Servicing Representative II supports key functions in loan processing, member support, and financial counseling for State Department Federal Credit Union (SDFCU). This role is crucial for managing various loan-related reports, claims, and member education initiatives.

Responsibilities

• Process monthly Moneyline review reports
• Process charge-offs via Episys
• Manage CheckSystems reporting
• Oversee lien recordation
• Perform title follow-up with DMVs and dealerships
• Support members through credit counseling and financial wellness education
• Manage the BALANCE program and vendor relationship
• Review third-party counseling proposals
• Handle total loss claims
• Post payoff checks
• Prepare title documents for release

Requirements

• Minimum of 4 years credit union or financial institution experience related to consumer loan products and the servicing of loans and insurance products
• Excellent interpersonal, verbal and written communication skills
• Excellent organizational skills and attention to details
• Ability to perform multiple tasks accurately and meet strict deadlines
• Demonstrated expertise using Microsoft Office suite
• Ability to work flexible hours, to include working overtime and weekend hours, with minimal advance notice

Qualifications

• Minimum of 4 years credit union or financial institution experience related to consumer loan products and the servicing of loans and insurance products.

Nice to Have

• Episys, Streamlend, MeridianLink and FDR experience
• Business degree or related Credit Union, Consumer Lending experience
• Consumer Credit Counseling Certification

Skills

* Required skills

Benefits