Branch MSR I

About This Role

This role is responsible for assisting members with financial needs, processing transactions, resolving inquiries, and promoting credit union products, combining teller operations with exceptional customer service.

Responsibilities

• Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
• Perform opening and closing duties for the branch as assigned
• Deliver exceptional service to members through in-person interactions, phone calls, and digital banking messaging
• Utilize sales techniques to cross-sell credit union products and services based on member profiles
• Maintain compliance with SDFCU's policies, including BSA/Compliance logs
• Collaborate with team members to ensure operational efficiency
• Provide feedback to supervisors regarding teller line operations and member interactions
• Promote the credit union's positive image within the community

Requirements

• Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales
• Excellent interpersonal and communication skills
• Strong organizational and judgement capabilities
• Proficiency in typing and working in a Windows-based PC environment

Qualifications

• Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales

Skills

* Required skills

Benefits