Listing Support Processor

About This Role

This role supports Redfin's real estate operations by meticulously completing tasks related to property listings and coordinating with third-party vendors. The processor contributes to the success of clients and agents by ensuring the smooth launch and maintenance of listings.

Responsibilities

• Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators
• Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses
• Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery
• Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans
• Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers
• Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks
• Utilize Redfin’s custom design tools to offer continuous and seamless support across different markets

Requirements

• Minimum of one year of customer service experience
• Experience with email, phone, and customer relationship management tools in a high-volume workflow
• Exceptional attention to detail
• Excellent organizational skills and strong interpersonal abilities
• Proficient in verbal and written communication
• Ability to manage multiple priorities in a high-energy, fast-paced environment
• Comfortable with technology; willingness to learn and adapt to new technologies
• Experienced in using email and phone as primary communication tools
• Calm and composed approach to problem-solving and communication
• Ability to work from home in a distraction-free work environment
• Resourceful and able to think ahead to solve problems
• High level of accountability and a strong service orientation

Qualifications

• A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.

Nice to Have

• Interest in, or exposure to, the real estate industry

Skills

* Required skills

Benefits