Licensed Transaction Coordinator

About This Role

This role is responsible for coordinating real estate deals and ensuring a seamless client experience by managing transactions from contract to close. The coordinator will support Redfin agents by handling administrative tasks and communicating with all parties involved.

Responsibilities

• Coordinate real estate deals, orchestrating details between clients, agents, lenders, and closing companies
• Manage a high volume of deals (30-50 per month) while maintaining quick response times and proactive follow-up
• Coordinate property access for inspectors, appraisers, and other vendors
• Manage all paperwork related to transactions, draft addenda, process disclosures, and ensure file completeness
• Proactively support multiple agents, building relationships and understanding their working styles
• Minimize clients' stress by guiding them through the closing process and responding promptly to questions
• Ensure all contractual deadlines are met, alert parties of risks, and mitigate risks to facilitate on-time closings
• Drive agent and client satisfaction by providing gold standard service excellence

Requirements

• Real estate license is required
• One year of customer service experience is required
• Excellent attention to detail
• Strong organizational and interpersonal skills
• Clear and concise verbal and written communication
• Proficient in basic technologies (internet search, customer relationship tools)
• Aptitude to learn new technologies (Google suite, Redfin proprietary tools)
• Experience using email and phone to communicate with clients and other parties
• Calm demeanor when resolving issues and communicating with agents and clients
• Experience juggling multiple priorities in a fast-paced environment
• Strong sense of accountability for the agent and client experience

Qualifications

• 1 year of real estate contract experience and 1 year of customer service experience

Nice to Have

• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle of closing a real estate transaction

Skills

* Required skills

Benefits