Library Technician

About This Role

This Library Technician position is responsible for providing end-to-end customer service and connecting patrons with information at the Aldine Branch Library. The role involves managing customer accounts, supporting innovative programs, and demonstrating knowledge of all library operations.

Responsibilities

• Provide customer service and manage customer accounts using integrated library system software in the library and during outreach events
• Assist patrons with computers, answer phones, and help with assistance requests
• Check in and deliver holds, returned items, and new items
• Pull expired holds, shelve returned and new items, run reports, and look for lost items on shelves
• Provide basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and process cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, professional conferences, and actively serve on committees

Requirements

• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test
• One (1) year of customer service experience
• Proficiency in customer service principles
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Proficiency in cash handling practices
• Ability to work with various cultural and ethnic groups in a discreet and effective manner
• Proficiency with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficiency with the Internet and Office 365
• Personal mobile device for Multifactor Authentication process
• Available and reliable transportation for work-related duties

Qualifications

• Graduation from an accredited high school or successful completion of the General Educational Development Test
• One (1) year of customer service experience

Nice to Have

• Bilingual

Skills

* Required skills