Librarian, Head of Home Borrower Services

About This Role

The Librarian, Head of Home Borrower Services at Lee County Library System leads and supports home borrower services, overseeing outreach and advisory for the National Library Service for the Blind and Print Disabled. This role involves supervising staff, coordinating outreach, providing excellent patron assistance, and managing collections to empower community members to explore, learn, and connect.

Responsibilities

• Oversee daily operations of the Outreach and Advisory Center for the National Library Service (NLS) for the Blind and Print Disabled.
• Supervise the Homebound Coordinator and system-wide materials-by-mail service.
• Coordinate and conduct outreach for Home Borrower Services and promote library resources to community organizations.
• Deliver high-quality service to Talking Books patrons and provide prompt, courteous assistance to patrons of all ages and backgrounds.
• Provide expert readers’ advisory and reference assistance, helping patrons access materials, technology, and electronic resources.
• Maintain and promote the materials-by-mail collection through regular evaluation, weeding, and display creation.
• Plan, initiate, and conduct programs and outreach activities to encourage use of Home Borrower Services and other library resources.
• Develop and maintain relationships with community partners and organizations serving homebound and visually impaired individuals.
• Provide technology training and support for staff and patrons on Talking Books Library resources and related technology.
• Actively participate in professional development, staying current with trends and innovations in library services and assistive technologies.

Requirements

• A Master’s Degree in Library or Information Science from an accredited library school OR a Bachelor’s Degree with current enrollment in an accredited library science program and graduation within 6 months of hire.
• Demonstrated customer service experience, preferably in a library or related setting.
• Ability to engage community partners in promoting library programs and services.
• Ability to work flexible hours, including evenings and weekends.
• Valid Florida driver’s license.

Qualifications

• Master’s Degree in Library or Information Science from an accredited library school OR a Bachelor’s Degree with current enrollment in an accredited library science program and graduation within 6 months of hire.
• 1+ years of library or related public service experience, 2+ years of supervisory experience, 3+ years of customer service experience.

Nice to Have

• Master’s Degree in Library or Information Science from an accredited program.
• One or more years of library or related public service experience.
• Two or more years of supervisory experience.
• Three or more years of customer service experience.
• Experience developing and implementing outreach programs.
• Familiarity with current trends in library technology, accessibility tools, and community outreach.