Leasing Specialist

About This Role

This full-time Leasing Specialist will attract and retain residents for an apartment community in Rockford, Illinois by providing excellent customer service, conducting tours, and managing the leasing process from start to finish.

Responsibilities

• Warmly greet visitors, prospective renters, and current residents, addressing questions, concerns, or complaints.
• Provide potential residents with collateral, information, and tours of facilities and available units.
• Consult with prospective residents to identify requirements and budgets, matching these needs with available units.
• Ensure available and model apartments are fresh and tidy.
• Perform all steps in the leasing process including credit checks, background screenings, landlord verifications, collection of application fees and security deposit.
• Maintain a successful closing ratio consistent with industry standards.
• Follow-up with potential leads.
• Review ILS listings and post internet ads for the community.
• Tour property daily to ensure it is neat, tidy, attractive, and in good repair.
• Complete market surveys and maintain up-to-date reports.
• Develop and implement marketing strategies to attract renters and build community with residents.
• Record and update details of prospective and existing residents in a software system.
• Maintain compliance with State and Federal Fair Housing laws and regulations.

Requirements

• High school diploma or equivalent
• Outgoing, friendly attitude and ability to make others feel welcome and comfortable
• Excellent interpersonal skills with strong sales and customer service skills
• Excellent verbal and written communication skills
• Detail-oriented and organized with the ability to multi-task and problem solve
• Proficient in Microsoft Office Suite or related software
• Ability to travel by auto and operate a motor vehicle

Qualifications

• High school diploma or equivalent required.
• Previous experience in real estate, sales, customer service, or hospitality preferred.

Nice to Have

• Previous experience in real estate, sales, customer service, hospitality

Skills

* Required skills

Benefits