Leasing Associate

About This Role

The Leasing Associate is responsible for driving occupancy by engaging with prospective residents, coordinating leasing activities, and fostering resident retention in a multi-family property.

Responsibilities

• Conduct all leasing activities including responding to inquiries, providing tours, and coordinating move-ins
• Develop and recommend on-site marketing strategies and programs
• Monitor merchant/neighborhood referral programs
• Initiate sales outreach plans for community management and communication
• Recommend programs to increase qualified traffic and closing ratios
• Attend weekly marketing meetings
• Maintain high e-shop, phone shop, and physical shop scores
• Inspect apartments with new residents and complete necessary paperwork
• Support Assistant Real Estate Manager with tracking renewals, expirations, and notices to vacate
• Collect and accurately process application fees, security deposits, and rents
• Accurately enter prospect and resident data into Entrata
• Maintain files, desk, and leasing area organization
• Comply with Fair Housing and relevant local/state regulations
• Inspect market ready units and models daily
• Assist in planning and preparation of resident functions
• Walk the property for curb appeal and overall appearance
• Assist with monitoring service operations to ensure timely request completion
• Provide excellent customer service and maintain professional attitude

Requirements

• 1+ years of sales and marketing experience in multi-family property management
• 1+ years of customer service experience
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written
• Ability to walk apartments and grounds, including steps and climbing stairs
• Ability to occasionally lift 20 pounds or less
• Availability to work weekends and holidays

Qualifications

• High school diploma or equivalent, college preferred
• 1+ years of sales and marketing experience in the multi-family property management industry and 1+ years of customer service experience

Skills

* Required skills