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Effectively lease apartments and manage resident move-ins and lease renewals while providing excellent customer service. Maintain high occupancy levels and ensure compliance with fair housing laws and company policies.
Responsibilities
- Assist community managers in maintaining occupancy levels at the affordable living community
- Conduct tours, manage wait lists, gather required verification, and process new applications for apartment rentals
- Become familiar with HUD and LIHTC regulations
- Obtain appropriate signatures and documentation for resident move-ins
- Prepare move-in packets for new residents
- Assist with incoming and outgoing calls as needed
- Provide tours, perform interviews, and respond to mailings and phone calls
- Complete all move-in paperwork including leases and addendums
- Review resident notices to vacate and advise residents of their responsibilities
- Receive and post rent payments, and update resident records
- Comply with company policies and procedures, including Fair Housing Laws
- Adhere to all company and site safety policies
- Update residents records as necessary
- Assist in maintaining the physical appearance of the community
- Participate in all mandatory training programs
Requirements
- Ability to communicate and maintain good relationships with office employees, residents, and site employees
- Excellent interpersonal skills and ability to interact effectively with diverse backgrounds
- Proficiency in customer service and sales
- Good verbal communication skills
- High School diploma or GED (or equivalent experience)
- Prior experience in customer service or sales
Qualifications
- High School diploma, GED, or additional equivalent experience
- Prior experience in customer service or sales position
Nice to Have
- Familiarity with HUD and LIHTC regulations