Lead Office Services Associate – Mail

About This Role

Lead and support mailroom and office services functions within a fast-paced corporate legal environment, ensuring efficient operations and delivering exceptional client service.

Responsibilities

• Lead and participate in daily mailroom operations, including inbound and outbound USPS, UPS, FedEx, and interoffice mail
• Scan, process, and deliver all incoming correspondence accurately and on schedule
• Conduct daily mail runs, ensuring timely and secure delivery of materials across departments
• Handle shipping and receiving tasks, logging packages and tracking deliveries in real time
• Manage outbound and inbound trial support materials, including preparation, coordination, and monitoring of equipment
• Maintain office supply inventory, including ordering, restocking, and cost tracking
• Oversee beverage and supply services for meeting rooms, ensuring a consistent, polished presentation
• Produce and maintain daily, weekly, and monthly reporting on mailroom volume, supply inventory, and operational performance
• Support and train team members on operational procedures and workflow best practices
• Collaborate with IT or facilities for support involving networked printers or office equipment
• Crosstrain in print and copy services to assist with reprographics and document production as needed
• Ensure adherence to all safety, confidentiality, and client service standards

Requirements

• At least one (1) year of mailroom or office services experience
• Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook Calendar)
• Ability to lift up to 50 pounds
• Proficiency in reporting, data tracking, and inventory management
• Detail-oriented, highly organized, and proactive with strong communication skills
• Professional presence and corporate polish, with a focus on client satisfaction

Qualifications

• At least one (1) year of mailroom or office services experience, preferably in a corporate or legal environment.

Nice to Have

• Experience in a corporate or legal environment
• Experience supporting trial materials, printers, and networking equipment

Skills

* Required skills