Key Account Customer Service Specialist
Posted 4 weeks ago Expired
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Upload Your ResumeAbout This Role
As a Key Account Customer Service Specialist, you will strengthen relationships with high-value customers by providing seamless support and proactive communication. This role involves acting as the primary contact for key accounts and optimizing case management to deliver exceptional service.
Responsibilities
- Serve as the main point of contact for key accounts, ensuring consistent and personalized support
- Conduct proactive outreach, including scheduled check-ins, to address issues and provide updates
- Educate customers on product features, updates, and troubleshooting steps
- Facilitate customer onboarding for new hires and new products
- Oversee and track support cases for key accounts, ensuring timely resolution and communication
- Collaborate with internal teams to identify and escalate complex customer issues
- Maintain accurate records of customer interactions, issues, and resolutions
- Lead bi-weekly meetings with key accounts to provide status reports and product insights
- Conduct quarterly readiness checks and training sessions for key account facilities
- Act as a liaison between Customer Service, Sales, HQ, and Technical Teams to ensure alignment to customer needs
Requirements
- Proven experience in technical support or product support roles, preferably within the technology or sports industry
- Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment
- Experience with remote troubleshooting, diagnostics, or technical support
- Strong analytical and problem-solving skills
- Excellent communication skills, both verbal and written
- Familiarity with support software (e.g., Zendesk, Salesforce)
- Proficiency with the Windows OS, computer systems, networking systems
- Proficiency in Microsoft Office applications and collaboration tools
Qualifications
- A bachelor's degree in a relevant field such as Information Technology, Computer Systems, or Sports Management is preferred
- 2+ years in technical support or product support roles
Nice to Have
- A bachelor's degree in Information Technology, Computer Systems, or Sports Management
- Familiarity with sports technology, particularly golf, baseball, or similar fields
- General knowledge of the Linux Ubuntu OS
Skills
* Required skills
About Trackman
Trackman is a Danish company, founded in 2003, that develops proprietary technology based on radar, computer vision, data, and software engineering for the sports industry. They work with top athletes, organizations, and teams in golf, baseball, and football.