IT Training Specialist

About This Role

Serve as an IT Training Specialist to provide educational support for newly implemented technology and applications, including end-user and new employee training, post-implementation optimization, and remediation training. This role involves instructional design and development across various educational settings and managing small project initiatives.

Responsibilities

• Perform end user training, new employee training, post-implementation optimization and stabilization training, and remediation training for newly implemented technology and applications.
• Design and develop instructional content for various educational settings including computer lab learning, eLearning, webinars, and classroom sessions.
• Manage small project initiatives.
• Investigate intermittent technical problems.
• Present information using a variety of instructional techniques and formats.
• Schedule classes based on availability of classrooms, equipment, and instructors.
• Create self-paced learning avenues using video, audio, and computer-based learning tools.
• Organize and develop training procedure manuals, guides, and course materials.
• Develop specific classroom style training programs for new applications and hardware.
• Monitor, evaluate, and record training activities and program effectiveness.
• Assess training needs through surveys, interviews, focus groups, and consultations.
• Design, plan, organize, and direct orientation and training for employees on Information Technology applications.
• Keep up with technology developments in area of expertise.

Requirements

• Minimum 3 years of proven IT training experience
• Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications
• Proficiency in Microsoft Office suite of applications (Word, Excel, PowerPoint, Office, Visio)
• Ability to understand business and clinical application workflows
• Hands-on experience developing a range of training materials (participant guides, job aids, quick reference guides, short video tutorials)
• Experience utilizing SnagIt

Qualifications

• Bachelor’s Degree in a related field
• Minimum 3 years of proven IT training experience, preferably in a healthcare setting.

Nice to Have

• Experience training business applications such as ServiceNow, Kronos, Lawson
• Experience writing eLearning scripts (A Plus)
• Experience working in large and dynamic project environment

Skills

* Required skills