IT Task Force Manager

About This Role

The IT Task Force Manager provides hands-on technical support and infrastructure assistance across multiple regional properties for Omni Hotels & Resorts. This role involves extensive travel to support various IT initiatives, special projects, and properties without on-site IT support.

Responsibilities

• Install, configure, maintain, and support computer hardware, software, peripherals, and related infrastructure
• Travel to Omni properties nationwide to assist with IT projects, system upgrades, deployments, and new openings
• Provide ongoing IT support for properties without on-site IT personnel, ensuring operational continuity and service quality
• Comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
• Ensure operating systems, applications, patches, and service packs are kept current and compliant with company standards
• Troubleshoot and resolve hardware, software, network, and peripheral issues in a timely and professional manner
• Coordinate with regional IT leadership, vendors, and property teams to deliver consistent IT services
• Document systems, configurations, and support activities as required
• Maintain awareness of emerging technologies and recommend improvements where applicable
• Uphold organizational values and best practices in all technical and customer-facing interactions

Requirements

• Associate’s or bachelor’s degree in information technology or related field, or equivalent work experience
• 4+ years of hands-on IT support experience in a multi-location or enterprise environment preferred
• Strong knowledge of Windows operating systems, hardware deployment, and basic networking concepts
• Experience supporting end users in a customer-focused environment
• Ability to travel frequently and work independently at remote locations
• Good verbal/written communication skills
• Attention to detail and excellent organizational skills

Qualifications

• Associate’s or bachelor’s degree in information technology or related field, or equivalent work experience
• 4+ years of hands-on IT support experience in a multi-location or enterprise environment

Nice to Have

• Previous hospitality, healthcare, or retail experience
• Bachelor’s Degree in Computer Science
• Opera PMS experience
• Micros POS experience
• Networking knowledge
• Microsoft O365 experience
• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation

Skills

* Required skills

Benefits