IT Project Manager

About This Role

Lead cross-functional IT projects, particularly EHR implementations, for a national leader in home care and disability services. This role ensures successful delivery of enterprise systems and process improvements to support scalability and operational efficiency across a multi-entity environment.

Responsibilities

• Lead the planning, execution, and successful delivery of cross-functional projects spanning technology, operations, and enterprise systems
• Create and implement project runbooks and playbooks to enable consistent execution and scalable delivery models
• Translate business and operational requirements into structured project plans and scalable solutions
• Develop and manage project timelines, scope, resources, dependencies, risks, and supporting documentation
• Serve as the primary point of coordination between internal teams and external vendors or implementation partners
• Facilitate requirements-gathering sessions and ensure alignment between technical solutions and operational workflows
• Partner closely with IT leadership and functional stakeholders to ensure solutions align with enterprise architecture and long-term strategy
• Manage project communications, including status updates, milestones, risks, and escalations to leadership
• Coordinate meetings, working sessions, and governance checkpoints across multiple stakeholder groups
• Support change management efforts through documentation, testing coordination, training readiness, and stakeholder adoption planning
• Ensure projects adhere to governance, security, and data integrity standards
• Identify opportunities for optimization, standardization, and continuous improvement across systems and processes
• Provide escalation support and issue resolution in partnership with leadership and project sponsors
• Support project activities that may require after-hours or weekend coordination to align with business operations and system deployment schedules

Requirements

• Bachelor’s degree
• 4+ years of experience in project management, technical program management, or a hybrid business/technology role
• Experience supporting enterprise systems implementations or technology-driven transformation initiatives
• Proven ability to lead cross-functional teams through complex, multi-stakeholder projects
• Experience managing external vendors or implementation partners
• Strong technical aptitude with the ability to translate between business needs and technical solutions
• Strong communication skills with the ability to engage stakeholders at all levels
• Highly organized, detail-oriented, and comfortable driving accountability

Qualifications

• Bachelor’s degree
• 4+ years of experience in project management, technical program management, or a hybrid business/technology role

Nice to Have

• Technical background working knowledge of Microsoft, Entra: UI/end user perspective
• Working knowledge of modern enterprise platforms and identity, productivity, or collaboration tools from an end-user and business perspective
• Healthcare, home care, disability services, or similarly regulated industry experience
• Experience supporting multi-entity or roll-up organizations
• Project management certifications (PMP, Agile, Scrum, or similar)

Skills

* Required skills

Benefits