IS Services & Support Intern

About This Role

This internship assists the Information Services (IS) Services & Support team with daily activities, including supporting information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. It involves providing technical support to end-users, troubleshooting issues, and collaborating with the IS team.

Responsibilities

• Assist in day-to-day activities within Information Services (IS) Services & Support discipline
• Support development and maintenance of information systems
• Analyze data to improve workflows and contribute to cybersecurity protocols
• Provide technical support to end-users by troubleshooting hardware, software, and network issues
• Develop end-user training materials and collaborate with IS team members
• Assist with creating, updating statuses, and resolving support tickets
• Create and update documentation for IS inventory, project sites, and systems
• Assist with imaging hardware, installing software, and setting up jobsites
• Assist with tracking and maintaining IS assets
• Participate in testing and validating new software, updates, or system configurations

Requirements

• Must be 18 years of age to work at a construction project site
• Desire to work in Information Systems and to learn about construction industries and technology
• Commitment to work standard business hours and overtime as necessary
• Professional and clear verbal and written communication skills, English language required
• Ability to read and comprehend written information
• Proactive, curious, and eager to learn and participate
• Able to work independently, with direction and supervision, and in team environment
• Exceptional organizational skills with attention to detail
• Able to take direction, apply active listening skills, learn and process information quickly, ask clarifying questions, and follow tasks through to completion
• Basic computer and data entry skills and familiar with Microsoft Office suite of applications
• Access to reliable transportation required

Qualifications

• Enrolled and actively pursuing college or university accredited degree program, or enrolled in a Co-op program, recommended majors include and not limited to Information Technology, Security, Data Analytics, or other related field of study
• Minimum 1 year of completed education or equivalent combination of education, training, and experience

Nice to Have

• Demonstrate interpersonal skills including student leadership, volunteerism, or other community involvement

Skills

* Required skills