IS Applications Analyst, Athena IDX FRM MCA

About This Role

This role involves analyzing user needs, designing solutions, and coordinating project teams to streamline moderately complex workflows within a large, multi-facility healthcare organization. The analyst will apply proven principles and innovative thinking to improve systems and processes, specifically maximizing the value of Athena IDX FRM MCA resources.

Responsibilities

• Analyze user needs and craft solutions that simplify and streamline moderately complex workflows
• Coordinate project teams, mentor newer staff, and align everyone with clear direction and training
• Spot potential roadblocks early and pivot quickly to keep projects on track
• Deliver professional, scalable solutions for a large, multi-facility healthcare organization
• Collaborate closely with clients to uncover data and information needs, providing insights on topics from simple to highly complex
• Help customers get the most out of Athena IDX FRM MCA resources, creating clear, actionable documentation when needed
• Work with internal teams to design and support solutions that meet business goals
• Build strong, positive relationships with patients, families, staff, and community partners
• Use industry standards and advanced concepts to solve moderate to highly complex problems, mentoring team members in tools and techniques
• Prepare and refine workflows and documentation in collaboration with stakeholders for clarity and consistency
• Take ownership of smaller initiatives and assist project leaders on larger efforts
• Synthesize data and knowledge to evaluate multiple solutions for complex challenges
• Collaborate with peers to create, maintain, and continuously improve documentation standards
• Identify, communicate, and escalate issues diplomatically, assisting in root cause analysis and troubleshooting
• Convert business requirements into system configurations and workflow validations
• Build test plans, support testing and upgrades, and coordinate with key stakeholders
• Organize downtime, change management, maintenance, and upgrades to ensure smooth operations
• Perform rotational on-call responsibilities
• Set and achieve goals aligned with organizational mission, quality, budget, and customer expectations

Requirements

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience
• 4 or more years of industry related experience

Qualifications

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience
• 4 or more years of industry related experience

Nice to Have

• 3 or more years of Healthcare IS experience
• Application experience
• Certifications in software applications, technology infrastructure, or clinical specializations
• 4 or more years of AthenaIDX, EDM, Informatics experience
• Experience with Optum PSI / PPS / Easy Group
• Experience with Optum CES
• Deep understanding of Athena IDX FRM MCA or similar healthcare revenue cycle systems
• Ability to analyze user needs and design streamlined workflows
• Experience leading projects, mentoring staff, and keeping teams aligned
• Strong organizational and planning skills for managing timelines and deliverables
• Ability to apply industry standards and advanced concepts to solve complex problems
• Excellent communication and interpersonal skills for partnering with clients and internal teams
• Ability to uncover data needs and provide insights for simple to highly complex scenarios
• Skilled at identifying potential roadblocks, troubleshooting issues, and managing risks
• Ability to pivot quickly and maintain project momentum

Skills

* Required skills

Benefits

Certifications