Information Technology Support Specialist

About This Role

This role involves owning the planning and coordination of lifecycle management activities, ensuring the timely execution of migrations and upgrades across regions. It focuses on developing schedules, coordinating Windows and cloud migrations, and communicating plans to users while maintaining documentation and transparency on progress.

Responsibilities

• Develop and maintain migration schedules and forecasts (weekly trackers and 3-week outlook)
• Plan and coordinate Windows migration cycles, VDI/DaaS adoption, and cloud migration initiatives
• Communicate migration plans to users and designated liaisons for remote offices
• Update ServiceNow and maintain accurate workflow documentation
• Identify exceptions requiring parallel upgrades (e.g., EOL hardware, incompatible apps)
• Leverage Management Studio (migration tool) to provide transparency on migration progress
• Review previous year's plans and adjust for current migration cycles

Requirements

• Strong organizational and planning skills with attention to detail
• Ability to manage multiple priorities and communicate effectively across teams
• Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks
• Proficiency in ServiceNow and workflow visualization tools

Skills

* Required skills