Hotel Manager in Training

About This Role

Become proficient in all hotel operations, including housekeeping, staffing, marketing, maintenance, guest experience, and food services, by cross-training with the General Manager and Assistant General Manager.

Responsibilities

• Interact with guests, co-workers, and management in a courteous, professional manner
• Collaborate with Housekeeping, Front Desk, Marketing, Maintenance, and Food Services to learn policies, procedures, and protocols
• Maintain a business professional image while representing the Company
• Complete all required company and brand-specific training and/or certifications
• Model and supervise staff guest service and hospitality practices
• Demonstrate an understanding of profitability
• Observe daily operational duties as demonstrated by the GM and AGM
• Report all known issues with services, equipment, and property; ensure work orders are in place
• Practice safe working conditions for all employees and guests under OSHA guidelines
• Maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, weather, and illness of guests
• Assist any department where a heavy workload exists
• Maintain a high level of confidentiality of employee, guest, and company information

Requirements

• Proficient computer skills and experience in MS Office and Hospitality platforms
• Experience in cash and credit card handling
• Ability to lead and develop staff and address undesirable employee conduct
• Ability to read, comprehend, and write reports and business correspondence
• Ability to present information effectively and respond to questions
• Ability to be punctual and work within a flexible work schedule

Qualifications

• Two-year college education, or equivalent experience

Nice to Have

• Experience in hospitality or retail atmosphere

Skills

* Required skills

Benefits