Hire Controller

About This Role

As a Hire Controller/Service Administrator, you will play a crucial role in our Hire Desk, ensuring our customers receive top-notch service by coordinating with various departments and Group companies to guarantee smooth operations and efficient workflows for colleagues.

Responsibilities

• Raise customer quotations
• Post contracts, on/off hire equipment
• Prioritise customer satisfaction in all interactions
• Liaise with multiple departments to ensure seamless service delivery
• Assist in problem-solving and support the team with common-sense solutions
• Maintain strong administrative processes and excellent telephone etiquette
• Contribute to an efficient and productive work environment

Requirements

• Numerate
• Strong organisational, administrative, and communication skills
• Experience handling telephone inquiries in a service-related industry
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage
• Literate and numerate, capable of data input and interpretation

Nice to Have

• Experience in the Hire industry in a similar role

Skills

* Required skills

Benefits