Golf Front Desk

About This Role

Serve as a Golf Front Desk associate at Whistling Straits, responsible for managing incoming calls, scheduling tee times, guest check-ins, and handling all front desk operations. You will ensure a smooth experience for golf guests and assist with various administrative tasks.

Responsibilities

• Perform and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems
• Handle confirmation information, ensuring accuracy of reservations, guest check-in, and reconciliation of cash drawer
• Greet and service customers in person and by phone, answering general inquiries regarding golf courses and providing information on hospitality businesses
• Handle all cash transactions, balancing, depositing, and recording cash as necessary
• Daily reconciliation of caddies with CME (Caddie Master Enterprises)
• Answer incoming phone calls, routing calls, taking messages, and assisting customers as needed
• Assist in overseeing lost and found items
• Ensure the golf shop, front desk, and all public areas are neat and orderly, and assist in keeping general information displays stocked
• Open and close the golf shop and front desk area according to established procedures
• Assist Supervisor-Merchandising with inventory, golf shop sales, and maintaining order in the shop as needed

Requirements

• Friendly, professional customer service skills
• Reliable, punctual, and able to work flexible hours (weekends/holidays)
• Ability to multitask in a fast-paced environment
• Comfortable standing for long periods
• Clean, professional appearance
• Knowledge of the game of golf

Qualifications

• Previous retail, customer service, or hospitality experience

Benefits