GM/HBC Manager

About This Role

Manage the General Merchandise (GM) and Health and Beauty Care (HBC) departments, focusing on customer service, inventory control, and employee supervision, while ensuring adherence to company procedures and profitability.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly Customer Service
• Assist customers by making product suggestions
• Engage in suggestive selling and other sales techniques
• Answer and respond to incoming calls appropriately
• Receive and appropriately resolve customer complaints, reporting to the Store Director as needed
• Take responsibility for total store operations in the absence of the Store Director
• Plan GM daily operations and monitor production processes following company procedures and profitability
• Build GM/HBC displays, rotate and discard outdated or spoiled product, and ensure cleanliness of work area and department
• Implement effective promotional and seasonal displays
• Follow and maintain department standards and requirements
• Monitor employee productivity and evaluate overall performance
• Schedule employees to ensure adequate coverage and service levels
• Schedule, supervise, train, and assign duties to department employees
• Train employees in store policies, sales, and record-keeping procedures
• Identify and train employees with high potential for advancement opportunities
• Ensure proper code dating for all products within the department is enforced
• Initiate personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions
• Prepare sales and inventory reports; conduct physical inventory every 6 months
• Control inventory to ensure adequate product quantity, quality, and freshness, and maintain inventory levels
• Order general merchandise product and maintain inventory levels according to Division directives
• Supervise the processing of all reclamation and maintain orderly and in-stock conditions in back rooms and all Drug Department areas
• Control shrink and cost
• Use and operate related equipment such as pallet jack, hand truck, scissors, knives, and safety cutters

Requirements

• Ability to follow and maintain department standards and requirements
• Specific knowledge of duties performed by all department employees, including opening and closing duties
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook

Skills

* Required skills