General Practice Receptionist

About This Role

The General Practice Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service by performing a range of administrative and customer service tasks.

Responsibilities

• Provide excellent customer service in-person, over the phone, and during high-stress situations
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments
• Handle basic medical emergencies for pets and owners, ensuring safety and well-being
• Assist with medication pickups, inquiries, and provide information about services and products
• Input and manage data in practice management software, including billing and accounts
• Assist with retail sales, weighing pets, processing faxes, and maintaining records
• Reconcile cash drawer and perform end-of-day duties for accurate financial transactions

Requirements

• Customer Service Experience
• High school diploma or GED or equivalent
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods
• Ability to perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Customer service experience required

Nice to Have

• Veterinary Experience
• Veterinary Reception Experience

Benefits