General Clerk III

About This Role

This temporary General Clerk III position supports the State of NM - Early Childhood Education and Care Department by processing childcare assistance applications and managing payment issues. The role focuses on reducing application processing time and ensuring payment accuracy for clients.

Responsibilities

• Screen childcare assistance applications
• Identify over-payments and place phone calls to clients with missing documents or signatures
• Close out cases that have not been recertified
• Assist in reviewing worker caseloads and ensuring all files are present
• Help reproduce non-existent files as needed
• Assist with the distribution process for one-time payments and identifying overpayments
• Research payment issues to childcare providers and send out form closure letters to parents and childcare providers
• Work with the State of New Mexico Human Services Department integrated eligibility system (ASPEN) and the Department of Workforce Solutions systems
• Review paperwork submitted by clients for accuracy and interview clients to assess the need for care
• Determine eligibility and create placement agreements for childcare assistance programs using an internal database

Requirements

• 2+ years' experience as an Administrative Assistant or Office Clerk
• High School degree
• Ability to pass a background check
• Significant experience with office management and daily operations
• Ability to maintain confidentiality
• Good practical experience with MS Office
• Excellent knowledge of office equipment
• Strong verbal skills
• Strong organizational and time-management skills

Qualifications

• High School degree
• 2+ years' experience working as an Administrative Assistant or Office Clerk

Skills

* Required skills