Front Office Patient Financial Services Representative Endocrinology

About This Role

This role coordinates patient flow, manages appointments, handles registration, and collects payments, ensuring smooth operations in patient financial services for endocrinology. It aims to maximize reimbursement and minimize denials while providing excellent customer service.

Responsibilities

• Coordinate smooth patient flow process by answering phones
• Schedule patient appointments
• Provide registration of patient and insurance information
• Obtain required signatures and collect co-pays/balances owed
• Conduct registration and point of service collections
• Obtain authorizations and forms needed to maximize reimbursement
• Verify patient demographics and accurately input this information into the A/D/T system
• Verify and understand insurance benefits, collect patient responsibility based on estimates at the time of service
• Provide financial counseling to patients and their families, assisting with financial assistance applications
• Act as a liaison between the patient, billing department, vendors, physician offices, and payor
• Communicate with physicians, clinical and hospital staff, nursing and Health Information Management Services

Nice to Have

• Work experience with the Company’s systems and processes
• Previous cash collections experience

Benefits