Front Office Assistant

About This Role

This role involves managing the customer journey for a hearing solutions provider by handling appointments, supporting store administration, and contributing to the retail sales process.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering quality customer experience.
• Perform effective schedule management through coordinating, screening, and confirming appointments.
• Drive customer appointments by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and updating office records.
• Partner with the Hearing Care Professional in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Requirements

• High school diploma or equivalent
• Administrative, reception, or customer service background
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

Qualifications

• High school diploma or equivalent
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role with appointment setting and customer database management.

Nice to Have

• Experience working in a healthcare setting

Skills

* Required skills

Benefits