Financial Aid Counselor

About This Role

Interpret federal, state, and institutional financial assistance rules and policies to determine student eligibility and award financial aid. Provide high-quality customer service to students and parents, supporting the university's recruitment and retention efforts.

Responsibilities

• Review eligibility of student aid applicants and conduct application verification
• Award financial aid to eligible students, per federal, state, and institutional guidelines
• Provide quality customer service to students, their parents, and university personnel
• Communicate with students and parents in person, by telephone and email
• Generate award letters and other correspondence
• Assist in the university’s recruitment and retention efforts through campus outreach, high school visitation, college fairs and alumni activities
• Serve as a liaison between financial aid and other campus offices regarding financial aid administration and processing
• Promote a positive image of the Financial Aid Office by making group presentations which explains both the various financial aid programs and associated application processes.
• Assists in the preparation of required statistical reports by collecting data and keeping accurate records on programs administered by the Financial Aid Office and by designing and revising forms as appropriate.
• Default Management
• Reconciliation

Requirements

• 3+ years of financial aid administration experience
• Strong oral and written communication skills
• Proficiency in Microsoft Excel, word processing, and other computer related skills
• High level of customer service skills and interpersonal skills
• Ability to multi-task in fast paced situations
• High level of accuracy and attention to detail

Qualifications

• A minimum of 3 years of financial aid administration experience is required.

Nice to Have

• Proficiency in using the BANNER System

Skills

* Required skills