Field Service Engineer

About This Role

The Field Service Engineer provides installation, preventive, and corrective maintenance on medical devices. This role involves supporting the entire lifecycle of mechanical, electromechanical, and software-based instruments, ensuring their safe and efficient operation while building strong customer relationships.

Responsibilities

• Install, maintain, modify, and repair mechanical, electromechanical, and software-based instruments, including calibration, cleaning, and testing.
• Build and maintain positive customer relationships, review solutions, discuss needs, and ensure safe operational conditions.
• Support the sale of service contracts and collaborate with sales representatives and service team members on system configurations, upgrades, installations, and moves.
• Provide feedback to improve financial performance and generate service revenue.
• Complete service administration activities promptly, adhering to ISO, FDA, and BD policies.

Requirements

• Associate’s degree or Technical School equivalent (applicable equivalent military experience considered)
• Ability to troubleshoot and resolve technical issues efficiently
• Collaboration with sales representatives and service team members
• Valid state-issued driver’s license with a clean driving record and at least 3 years of driving history
• Ability to travel up to 50%, including occasional overnight stays
• Ability to drive up to 6 hours within a day and in adverse weather conditions

Qualifications

• Associate’s degree or Technical School equivalent

Nice to Have

• Previous experience diagnosing and repairing medical devices, electromechanical equipment, or scientific instruments
• Bachelor of Science in a related field
• Experience in Field Service Engineering and/or Networking/IT System Upgrades
• Experience in a lab or hospital environment

Skills

* Required skills

Benefits