EUC / Desktop Engineer

About This Role

Design, build, and maintain enterprise desktop images and deployment processes, providing Tier 3 support and leading desktop-related projects for a large organization. This role involves automating tasks, monitoring endpoint health, and evaluating new technologies to improve efficiency.

Responsibilities

• Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot
• Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards
• Provide Tier 3 support for escalated desktop, laptop, and peripheral issues
• Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts
• Automate repetitive tasks using PowerShell or other scripting tools
• Monitor and report on endpoint health, patch compliance, and software inventory
• Collaborate with security teams to implement and maintain endpoint protection solutions
• Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience
• Maintain documentation for desktop standards, procedures, and troubleshooting guides
• Participate in after-hours support rotation and respond to critical incidents as needed

Requirements

• 5+ years of experience in desktop engineering or enterprise IT support
• Strong experience with Windows 10/11, Active Directory, and Microsoft 365
• Proficiency with endpoint management tools such as SCCM, Intune, or similar
• Experience with scripting and automation (PowerShell preferred)

Qualifications

• BACHELOR OF COMPUTER SCIENCE
• 5+ years of experience in desktop engineering or enterprise IT support

Nice to Have

• Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix)
• Experience with MacOS and Linux endpoints
• Microsoft certifications (MD-102, MS-100, MS-101)
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow)
• Windows server experience
• Knowledge of VMWare

Skills

* Required skills

Certifications