Equipment Service Coordinator
Posted 3 months ago Expired
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Upload Your ResumeAbout This Role
The Equipment Service Coordinator will be responsible for managing customer service calls, monitoring repair statuses, and assisting technicians with service repair estimates for Hillyard, Inc., ensuring efficient communication and timely service delivery.
Responsibilities
- Enter Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
- Monitor Repair Status for Machine Completion
- Monitor Open Service Orders
- Review and Assist Technicians with Service Repair Estimates
- Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs
- Assist in scheduling of Programmed Maintenance Agreements
Requirements
- Experience in an interactive customer service environment
- Ability to interact professionally with technicians and service team associates
- Dispatching and direct customer interfacing experience
- Experience in a parts ordering environment
- Ability to handle multiple tasks productively while maintaining attention to detail
- Strong follow-up and problem-solving skills
- Excellent verbal communication and listening skills
Benefits
About Hillyard, Inc.
Hillyard, Inc. is a family-owned enterprise with a history dating back to 1907, dedicated to fostering clean, safe, and healthy environments.