Enterprise Account Manager

About This Role

Expand and grow revenue within existing enterprise accounts by identifying upsell and cross-sell opportunities, facilitating customer adoption, and monitoring churn risk for TCP Software's workforce management solutions.

Responsibilities

• Position self as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross-sell
• Partner with customer success and renewals team to reduce churn, maximize product adoption, monitor customer satisfaction (NPS), and improve overall account health
• Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies
• Identify new opportunities and collaborate with appropriate business units to ensure deals close
• Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption
• Effectively network within accounts from the C-Level down to achieve successful execution of customer's expectations, resetting them when applicable

Requirements

• Bachelor's Degree in related field
• 5+ years of quota carrying sales experience in a B2B SaaS environment
• Proven experience working with global teams
• A strong understanding of Salesforce.com, Tableau, Jira, Confluence, and O365
• Executive-level communication and interpersonal skills
• Ability to prioritize and perform effectively under pressure
• Strong knowledge of business processes, mobile business applications, and automation
• Proven effectiveness at leading and facilitating virtual meetings and workshops

Qualifications

• Bachelor's Degree in related field
• 5+ years of quota carrying sales experience in a B2B SaaS environment

Skills

* Required skills

Benefits