Enterprise Account Manager

About This Role

This role involves managing a portfolio of 60-70 Enterprise customers, focusing on retention and expansion of Ramp's financial operations platform. The Account Manager will drive product adoption and ensure customers achieve business outcomes by building strong relationships and collaborating with internal teams.

Responsibilities

• Own a portfolio of approximately 60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
• Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
• Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
• Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
• Travel occasionally for customer on-sites, events, and internal summits

Requirements

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
• Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
• Demonstrated ability to negotiate and close renewals and upsell opportunities
• Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
• Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
• Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
• High level of ownership, adaptability, and comfort working through ambiguity
• Willingness to travel as needed

Qualifications

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role

Nice to Have

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)
• Experience at a high-growth startup

Skills

* Required skills

Benefits