Donor Services Coordinator

About This Role

Provide exceptional customer service and support for recurring giving programs, online store, and marketing promotions, driving donor engagement through outbound calls and clear communication of PragerU's impact.

Responsibilities

• Provide exceptional customer service for PragerU donor merchandise membership program and online store
• Support data and database using Excel and Google Docs & Sheets
• Make outbound calls to PragerU supporters regarding monthly donation plans, donor information requests, and donation upgrades
• Effectively communicate and articulate the impact of donations, emphasizing donor and organization benefits
• Handle objections raised by donors regarding contribution upgrades professionally
• Maintain accurate donor records, including conversation notes, donation preferences, and follow-up commitments
• Respond to donor and customer email inquiries regarding orders, billing, and technical problem notifications
• Assist with packing and shipping store orders, marketing promotions, and donor mailings
• Handle system inventory and inventory adjustments
• Process returns and product complaints
• Issue credits and adjustments to customers for store orders
• Perform other assigned projects and functions as directed by management

Requirements

• 1-3+ years of relevant professional experience strongly preferred
• Proficiency in Google Workspace and Microsoft Excel
• Strong written communication skills with a concise and professional tone
• Confident, professional phone presence
• Self-starter, able to work independently and collaboratively while meeting deadlines
• Excellent organizational, multitasking, problem-solving, and attention-to-detail skills
• Ability to clearly and persuasively communicate the value of donation upgrades and build donor rapport
• Resilient and persistent, with the ability to handle objections and rejection professionally
• Strong time management and follow-through, including maintaining accurate outreach records
• High integrity and professionalism, with a commitment to donor confidentiality and ethical standards
• Passion for PragerU’s mission and values

Qualifications

• 1-3+ years of relevant professional experience strongly preferred

Nice to Have

• Shopify experience

Skills

* Required skills

Benefits