Distribution Specialist

About This Role

The Distribution Specialist is responsible for ensuring reliable order fulfillment and service level adherence at assigned Distribution Centers, serving as the primary contact for customer and commercial escalations. This role works to resolve operational issues in real time and maintain strong operational discipline within a 3PL-managed environment.

Responsibilities

• Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment.
• Triage, communicate, and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.
• Own real-time operational escalations including warehouse delays, inventory discrepancies, system outages, and execution failures.
• Coordinate with 3PL operators, IT, transportation, and customer service to drive timely resolution and clear root-cause visibility.
• Drive on-time, in-full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets.
• Monitor daily operational performance and ensure adherence to agreed service, quality, and productivity standards.
• Track, analyze, and act on key warehouse performance metrics including on-time delivery, pick/pack accuracy, dock-to-stock time, damage rates, and labor productivity.
• Review performance regularly with 3PL partners and escalate risks or deviations as needed.
• Partner with 3PL operators to ensure appropriate staffing, training, and shift coverage aligned with volume forecasts and operational requirements.
• Oversee daily performance of 3PL operators, ensuring compliance with SLAs, operating procedures, and safety standards.

Requirements

• 3-6 years of experience in distribution, warehousing, or logistics operations
• Hands-on experience managing daily warehouse performance, SLAs, and operational issue resolution
• Experience working cross-functionally with customer service, transportation, and commercial teams
• Strong execution mindset with the ability to manage multiple real-time issues in a fast-paced environment
• Solid understanding of warehouse KPIs and operational performance drivers
• Effective communication skills with the ability to manage escalations calmly and professionally
• Data-driven approach to problem-solving and performance management

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field preferred.
• 3-6 years of experience in distribution, warehousing, or logistics operations, preferably in a 3PL-managed environment.

Nice to Have

• Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field
• Experience working with WMS and warehouse reporting tools
• Proficiency in Excel or similar tools for performance tracking and analysis

Skills

* Required skills

Benefits