Director, Quality Assurance

About This Role

Lead and evolve the Quality Assurance strategy for flagship consumer products, ensuring high standards of reliability, performance, and user satisfaction. This role focuses on optimizing QA processes, driving continuous improvement, and mentoring a cross-functional team to deliver exceptional learning experiences.

Responsibilities

• Own and evolve the QA strategy across ABCMouse and Adventure Academy, balancing manual and automated testing to maximize coverage and reliability.
• Establish end-to-end traceability between requirements, test cases, and production outcomes.
• Analyze and optimize test coverage, identifying gaps across device types, features, and performance tiers.
• Drive continuous improvement in test documentation, defect triage, and regression analysis.
• Oversee automation strategy and roadmap, identifying high-value automation opportunities.
• Integrate QA into CI/CD pipelines, maintaining efficient pre-release validation and post-deployment verification processes.
• Leverage observability and customer feedback tools to surface quality issues proactively and inform QA priorities.
• Define and monitor quality metrics, ensuring QA effectiveness is measurable and actionable.
• Lead and mentor a cross-functional QA team, fostering accountability, technical excellence, and a shared culture of quality.
• Collaborate closely with engineering, product, and release management to align QA processes with development velocity and business goals.

Requirements

• 8+ years in QA or software testing roles, including hands-on test design, execution, and automation.
• 3+ years in QA leadership or management roles, overseeing teams and frameworks.
• Strong technical understanding of modern QA tools, automation frameworks, and scripting or programming relevant to testing.
• Proven experience with both manual (functional, exploratory) and automated (UI, API, integration, E2E) testing methodologies.
• Demonstrated success integrating QA with CI/CD pipelines and release processes.
• Solid understanding of test management systems (e.g., TestRail) and version control (e.g., Git).
• Excellent communication and stakeholder management skills.
• Proven ability to improve traceability, test coverage visibility, and cross-team accountability.

Qualifications

• 8+ years in QA or software testing roles, including hands-on test design, execution, and automation. 3+ years in QA leadership or management roles.

Nice to Have

• Deep hands-on experience with automation stacks such as Playwright, Cypress, Selenium/WebDriver, Appium, or Pytest.
• Experience scaling QA operations and automation frameworks in large consumer-facing or SaaS environments.
• Background in mobile and web testing for educational or gaming products.
• Familiarity with observability tools and APM platforms for post-deployment validation.
• Experience establishing QA metrics and reporting frameworks that guide executive decision-making.

Skills

* Required skills

Benefits