Director of Client Success & Growth

About This Role

Lead and develop the Client Success & Growth Manager team to drive client retention, satisfaction, and expansion for Elevate Teams. This role focuses on strategic client success and operational excellence within a fast-paced, high-growth startup environment.

Responsibilities

• Lead, coach, and develop the Client Success & Growth Manager team to deliver exceptional results in client retention, satisfaction, and expansion.
• Establish a culture of accountability, ownership, and continuous improvement within the team.
• Partner with senior leadership to define success metrics, team structure, and long-term growth strategy.
• Provide strategic direction and mentorship to ensure client-facing teams are aligned with Elevate’s broader business goals.
• Own the overall retention and expansion goals for Elevate Teams.
• Develop scalable client success frameworks, playbooks, and best practices.
• Review client performance data and feedback to proactively identify risk and growth opportunities.
• Support escalations from the Manager level with speed, clarity, and poise.
• Monitor client health metrics, churn risk, and expansion trends through dashboards and regular reporting.
• Build a data-driven culture where decisions are informed by metrics and measurable impact.

Requirements

• 8+ years in revenue-driving roles (Client Success, Sales, Account Management)
• 5+ years in senior leadership positions
• Proven ability to lead and scale Client Success / Account Management teams (manager-of-managers experience preferred)
• Strong track record driving retention, renewals, and revenue expansion at scale
• Strategic, data-driven leader with strong business acumen and operational rigor
• Experience managing executive-level client relationships
• Exceptional communication and relationship-building skills with clear executive presence
• Background in fast-paced, high-growth, service-based environments
• Strong alignment with Elevate Teams core values
• U.S.-based, with reliable internet and a professional workspace

Qualifications

• Bachelor’s degree in Business, Marketing, or related field is a plus.
• 8+ years in revenue-driving roles (Client Success, Sales, Account Management), including 5+ years in senior leadership.

Nice to Have

• Experience in insurance, staffing, tech, mortgage, logistics, or professional services

Benefits