Director Connectivity Certifications
Posted 1 week ago
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This role involves defining and delivering connectivity value propositions for Aven Hospitality's customers, leading the connectivity certifications strategy, and driving API adoption. It requires serving as a senior technical and business leader, partnering with various internal and external teams to provide optimal connectivity solutions.
Responsibilities
- Lead and develop a team of industry and subject-matter experts responsible for connectivity integrations across Aven Hospitality products and services
- Define and execute Connectivity Certifications strategy aligned to business goals, customer needs and product roadmaps
- Drive operational excellence by establishing scalable processes, procedures, and governance models, leveraging automation and AI where applicable
- Champion an API-first approach across customers, partners, and internal teams
- Drive onboarding of new API connectivity partners and customer, ensuring consistent certification standards and best practices
- Ensure the ongoing success and performance of existing integrations while ensuring adherence to commercially-agreed upon standards
- Collaborate with Sales and Account Management to support new and existing partner opportunities
- Work closely with Product and Engineering teams to influence product development, pipeline prioritization, and defect remediation
- Drive customer and partner satisfaction through strong collaboration, transparency, and technical leadership
- Strengthen the “stickiness” of AH applications by ensuring integrations deliver measurable business value
Requirements
- 10+ years of connectivity experience
- Four-year college degree or additional relevant experience in a related field
- Experience working with C-suite level stakeholders
- Strong business acumen
- Technical savvy
- Strong working knowledge of Aven Hospitality products and services
- Expertise in SOAP and REST APIs
- Relational or non-relational database query experience
- Strong analytical and problem-solving skills
- Diverse experience in technical and architectural concepts including product development, platform operations, API integration and solution performance
- Ability to lead or influence individuals or teams
- Demonstrated ability to develop and foster strong customer relationships
- Strong verbal, written and presentation skills
- Creative thinker and problem solver
- Strong interpersonal and communication skills
- Self-motivated, results-oriented professional
Qualifications
- Four-year college degree, Bachelors preferred (or additional relevant experience in a related field)
- 10+ years of connectivity experience
Nice to Have
- Product or Partner management experience
- Experience in Hospitality or Travel Distribution industry
- Product Management experience for software systems working in an Agile scrum environment
- Solid understanding of Software Development Life Cycle
- Knowledgeable in HTNG and OpenTravel Alliance industry standards
- Experience with Opera PMS or other hotel systems
Skills
* Required skills
Benefits
About Aven Hospitality
Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.