Director Connectivity Certifications

About This Role

Lead the Connectivity Certifications organization at Aven Hospitality, defining and delivering a compelling connectivity value proposition for customers. This role involves leading a team of experts, driving API adoption, and influencing product priorities while serving as a technical and business thought leader.

Responsibilities

• Lead and develop a team of industry and subject-matter experts responsible for connectivity integrations across Aven Hospitality products and services
• Define and execute Connectivity Certifications strategy aligned to business goals, customer needs and product roadmaps
• Drive operational excellence by establishing scalable processes, procedures, and governance models, leveraging automation and AI where applicable
• Champion an API-first approach across customers, partners, and internal teams
• Drive onboarding of new API connectivity partners and customer, ensuring consistent certification standards and best practices
• Ensure the ongoing success and performance of existing integrations while ensuring adherence to commercially-agreed upon standards
• Collaborate with Sales and Account Management to support new and existing partner opportunities
• Work closely with Product and Engineering teams to influence product development, pipeline prioritization, and defect remediation
• Drive customer and partner satisfaction through strong collaboration, transparency, and technical leadership
• Strengthen the “stickiness” of AH applications by ensuring integrations deliver measurable business value
• Own and evolve the Connectivity Partner Management Strategy, including intake and evaluation of new connectivity partners, market enablement, ongoing partner relationship management, and participation in industry events

Requirements

• 10+ years of connectivity experience
• Strong analytical and problem-solving skills
• Diverse experience in technical and architectural concepts including product development, platform operations, API integration and solution performance
• Ability to lead or influence individuals or teams
• Demonstrated ability to develop and foster strong customer relationships
• Strong verbal, written and presentation skills
• Creative thinker and problem solver
• Strong interpersonal and communication skills
• Self-motivated, results-oriented professional
• Experience working with C-suite level stakeholders
• Strong business acumen
• Technical savvy
• Strong working knowledge of Aven Hospitality products and services
• Expertise in SOAP and REST APIs
• Relational or non-relational database query experience

Qualifications

• Four-year college degree, Bachelors preferred (or additional relevant experience in a related field)
• 10+ years of connectivity experience

Nice to Have

• Product or Partner management experience
• Experience in Hospitality or Travel Distribution industry
• Product Management experience for software systems working in an Agile scrum environment
• Solid understanding of Software Development Life Cycle
• Knowledgeable in HTNG and OpenTravel Alliance industry standards
• Experience with Opera PMS or other hotel systems

Skills

* Required skills

Benefits