Diagnostic Scheduler

About This Role

Efficiently manage a variety of business and clerical tasks to ensure the smooth flow of patients and work in a healthcare setting, supporting diagnostic scheduling and authorization processes.

Responsibilities

• Answer telephones and direct calls to appropriate staff
• Check phone messages daily and return urgent messages promptly
• Obtain and process referrals for all diagnostic scheduling
• Schedule all diagnostics, process referrals, and provide patient appointments and instructions
• Secure authorizations for all managed care cases in a timely manner
• Pre-authorize all diagnostic scheduling as applicable
• Maintain an accurate file system for insurance lists and office forms
• Retrieve, route, and process information from right fax daily
• Clear orders in the active queue within 30 days
• Track all authorizations and maintain up-to-date authorization information
• Document and take action on all routine orders within 72 hours
• Document and take action on all STAT orders within 24 hours
• Meet a team average of 300 orders per month at minimum
• Communicate with scheduling operators, clinical staff, and managers/supervisors regarding inquiries and referrals
• Communicate with clinical staff and third-party payors regarding medical necessity for authorizations and insurance expiration reminders

Requirements

• High school diploma or equivalent
• One year work experience with scheduling medical office appointments
• Word processing and computer experience
• Ability to answer multi-line phones
• Good organizational skills
• Ability to deal with confidential patient information

Qualifications

• High school diploma or equivalent
• One year work experience with scheduling medical office appointments

Nice to Have

• Knowledge of medical terminology
• Completion of a recognized medical secretarial program