Desktop Support Analyst
Posted 1 month ago Expired
This job has expired
Looking for a job like Desktop Support Analyst in or near Cleveland, OH? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Provide hands-on technical assistance to end users in a Windows-based environment, addressing hardware, software, and connectivity issues. This role supports a dynamic IT team and contributes to cutting-edge initiatives, including early AI pilot programs, within an accounting-focused setting.
Responsibilities
- Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues
- Configure, deploy, and maintain desktops, laptops, and related hardware
- Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Manage IT assets by overseeing shipping, receiving, and inventory processes
- Collaborate with team members to ensure adherence to cybersecurity best practices
- Offer support in an accounting-focused environment, addressing specific user needs
- Assist with Citrix-related tasks as needed
- Contribute to team efforts in exploring and implementing AI tools and technologies
- Work effectively within a small IT team to solve technical challenges and improve processes
Requirements
- Minimum of 3 years of experience in desktop or IT support roles
- Proficiency in troubleshooting technical issues and providing excellent customer service
- Hands-on experience with Microsoft O365 applications
- Basic understanding of cybersecurity principles and practices
- Ability to adapt and learn new technologies, including AI tools
- Strong communication skills and professionalism when interacting with users
- Familiarity with Windows 10 and desktop imaging processes
Qualifications
- Minimum of 3 years of experience in desktop or IT support roles
Nice to Have
- Exposure to Active Directory
- Exposure to Citrix
Skills
* Required skills
Benefits
About Robert Half
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They offer contract, temporary and permanent placement solutions across various fields.