Dental Office Assistant

About This Role

Serve as the primary Dental Office Business Assistant, managing front office operations, patient scheduling, and financial processing for Forward Dental – Mequon. Ensure smooth daily operations and excellent patient experience.

Responsibilities

• Greet and welcome patients to create a great first impression
• Manage front office duties including answering phones, checking mail and email
• Communicate with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims
• Verify benefits and explanations of coverage
• Post insurance and patient payments, processing accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems

Requirements

• 1+ year of dental front office / Business Assistant experience
• Confidence in running a front office smoothly (phones, scheduling, insurance, payments)
• Organizational skills
• Experience working in a fast-paced, customer-centric environment
• Excellent communication skills
• Ability to protect PHI and maintain data safeguards

Qualifications

• 1+ year of dental front office / Business Assistant experience

Nice to Have

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Skills

* Required skills

Benefits