Deal Desk Manager

About This Role

The Deal Desk Manager will support Armada's global Deal Desk and Go-to-Market teams, ensuring deals progress quickly, accurately, and compliantly from quote to close. This role involves managing order form approvals, drafting essential documents, and advising Sales, Legal, and Finance on deal mechanics.

Responsibilities

• Manage Armada’s order form approval queue with a high sense of urgency, ensuring timely turnaround to support deal velocity and customer needs
• Draft, review, and finalize order forms in close partnership with Sales, Customer Success, Finance, and Hardware teams, supporting both hardware and software transactions
• Ensure all order forms comply with approved pricing, discounting policies, and legal requirements
• Serve as a trusted advisor to the field, consulting on order form structure, deal mechanics, and process best practices
• Collaborate closely with Legal and Finance to resolve non-standard deal terms and ensure accurate deal documentation
• Perform quality checks on executed order forms to confirm completeness, accuracy, and readiness for booking and downstream processes
• Act as an internal Subject Matter Expert for Partner and resale order forms, ensuring pricing compliance across regions and resale orders
• Identify recurring deal issues or process friction and partner with Deal Desk, Legal, Finance, and RevOps to recommend and implement improvements
• Support continuous improvement of Deal Desk workflows, templates, and approval processes to scale with Armada’s growth
• Maintain clear documentation and guidance for order form processes and standards
• Act as a highly responsive point of contact for deal-related questions from cross-functional teams

Requirements

• 8 years of experience in Deal Desk, Financial Analysis, Sales Operations, Legal Operations, or a related role in a B2B company
• Experience supporting global sales teams, preferably in a business that sells both hardware and software
• Strong attention to detail with the ability to balance speed and accuracy in a high-volume environment
• Working knowledge of pricing approvals, discounting structures, and order-to-cash processes
• Excellent communication skills and comfort working cross-functionally with Sales, Legal, Finance, and Operations
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• A collaborative, solutions-oriented mindset

Qualifications

• 8 years of experience in Deal Desk, Financial Analysis, Sales Operations, Legal Operations, or a related role in a B2B company

Nice to Have

• Experience supporting international deals, including multi-currency or region-specific requirements
• Familiarity with CRM and deal management tools such as Salesforce, DocuSign, Ironclad, Dealhub, or similar platforms
• Exposure to contract structures such as MSAs, order forms, and software license agreements
• Experience in a startup or high-growth environment

Skills

* Required skills

Benefits