Customer Success Representative
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
The Customer Success Representative will act as the primary point of contact for clients, supporting them through onboarding, answering questions, and resolving issues to ensure they gain maximum value from our products or services. This role focuses on building strong relationships and helping customers succeed with personalized service.
Responsibilities
- Serve as the main point of contact for customer questions, requests, and ongoing support
- Assist customers with onboarding, setup, or service activation
- Understand customer needs and guide them through best practices or solutions
- Follow up with customers to ensure satisfaction and successful use of services
- Troubleshoot issues and escalate to internal teams when necessary
- Maintain accurate records of customer interactions, updates, and progress
- Provide personalized service by understanding customer goals and challenges
- Monitor customer accounts to identify opportunities for improvement or additional support
- Collaborate with team members to enhance the customer experience and streamline processes
Requirements
- Strong communication and interpersonal skills
- Friendly, patient, and comfortable supporting customers of all backgrounds
- Ability to problem-solve and manage multiple requests at once
- Basic computer literacy, including navigating systems or CRMs
- Highly organized, reliable, and detail-oriented
- Ability to maintain a positive attitude in busy or challenging situations
Qualifications
- Experience in customer success, customer service, sales support, or account management is helpful but not required
Nice to Have
- Experience in customer success, customer service, sales support, or account management
Skills
* Required skills