Customer Success Director

About This Role

Serve as a Customer Success Director within the Account Management Team, focusing on strategic Enterprise accounts in the Retail Vertical. This role involves consultative sales and account management to grow and maintain revenue streams for First Advantage's background screening solutions.

Responsibilities

• Develop clear and thorough sales account plans detailing customer information, industries, and RISK history
• Track revenue trends, sales opportunities, and competitive threats, meeting or exceeding monthly and annual revenue objectives
• Identify additional products or solutions First Advantage can provide to clients
• Identify required cross-functional resources to maximize revenue opportunities and penetrate the market
• Clearly demonstrate understanding of First Advantage's pricing, procedures, and organization to effectively articulate benefits
• Maintain a current understanding of competitors' offerings to effectively sell First Advantage's advantages
• Prepare and deliver quarterly and annual client business reviews
• Document and manage all action/project plans for assigned client base
• Analyze trends, make recommendations, and intervene to ensure customer satisfaction by providing solutions to business problems
• Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs

Requirements

• Bachelor's degree or equivalent work experience
• 7-10 years proven experience in sales account management, managing complex solutions for strategic accounts
• C-level relationship experience
• Proficiency with MS Office applications (Word, PowerPoint, Excel)
• Strong oral and written communication and interpersonal skills
• Outstanding multi-tasking and time-management abilities
• Excellent organizational, analytical, problem analysis and problem-solving skills
• Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity

Qualifications

• Bachelor's degree or equivalent work experience
• 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience

Nice to Have

• 3 years of virtual work experience
• Work experience in the professional sales environment

Skills

* Required skills

Benefits