Customer Solutions Specialist

About This Role

This role is responsible for delivering excellent customer service within a call center setting, handling incoming inquiries, processing orders, and resolving issues to ensure a positive customer experience. The specialist will maintain relationships with customers and sales staff, provide product support, and utilize business software systems.

Responsibilities

• Maintain ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues
• Process sales orders and order changes and confirm shipment/delivery dates and cancellations
• Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as outside sales team
• Use business software systems to retrieve customer information, verify inventory levels and process orders
• Verify customer credit status and complete necessary paperwork to issue credits or debits
• Provide quotes and assistance to sales force and management within set parameters
• Suggest additional and/or alternative products and services to meet customer needs, following established pricing guidelines
• Provide customers with informational materials such as sales brochures, marketing flyers
• Responsible for phone inquiries for service calls and part orders
• Build and maintain effective working relationships with all internal Linde customers
• Perform at a high level to meet call center performance metrics
• Outsource products and goods from internal and external locations

Requirements

• High School Diploma
• 2-4 years of customer service or in-store sales experience
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas)
• Hands-on experience in Specialty Gas/Hydrocarbon industries
• Strong computer skills
• Excellent verbal and written communications skills
• Proficiency in computer systems and applications
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours

Qualifications

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in store sales experience required

Nice to Have

• College or equivalent experience

Skills

* Required skills

Benefits