Customer Service Supervisor

About This Role

Supervise and delegate tasks to the Store Support Team Members, ensuring smooth day-to-day operations and fostering a positive customer experience. This role supports Team Leaders in maintaining high standards of retail execution and team morale.

Responsibilities

• Supervise and delegate tasks to Team Members
• Work with Team Trainer to train Team Members for high-performance and minimized turnover
• Assist in training new Team Members using checklists and materials
• Keep cases and shelves clean, well-stocked, and properly rotated
• Resolve difficult customer situations
• Ensure all necessary breaks are given to Team Members
• Communicate team concerns to the Team Leader and Associate Team Leader
• Communicate attendance issues or concerns to Team Leader and Store Leadership
• Set and achieve the highest standards of retail execution
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain awareness of customer flows and needs, directing Team Members to satisfy customers promptly and efficiently
• Select, train, develop, mentor, motivate, and counsel Team Members to sustain a high-performance team
• Provide timely, thorough, and thoughtful performance evaluations
• Consistently communicate and model WFM vision and goals

Requirements

• Extensive knowledge of Store Support team procedures and policies
• Capable of teaching others in a positive and constructive manner
• Advanced product knowledge and awareness of new products
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications
• Ability to lift 50 pounds
• Ability to stand/walk 6-8 hours in an 8-hour workday
• Ability to perform bending, twisting, squatting, and reaching motions
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule including nights, weekends, and holidays

Qualifications

• 12+ months retail experience

Skills

* Required skills

Benefits