Customer Service Representative - Seasonal
Montgomery Parks
Wheaton, MD
Part Time
Entry Level
Posted 2 weeks ago
Interested in this position?
Upload your resume and we'll match you with this and other relevant opportunities.
Upload Your ResumeAbout This Role
Support the Public Information and Customer Service (PICS) Office at Montgomery Parks by delivering professional customer service, managing inquiries, and performing database maintenance for external and internal customers.
Responsibilities
- Respond accurately and professionally to phone calls, emails, and other written correspondence received through general information channels
- Provide friendly and knowledgeable customer service to Montgomery County's citizens and Parks staff
- Perform database maintenance, including data entry and organization
- Consistently track and work to enhance customer relationships and interactions
- Utilize various software systems to manage requests
Requirements
- Patience
- Detail-oriented
- Deadline-driven
- Self-starter
- Polite and professional mannerisms
- Comfortable with technology
- Effective organizational and multi-tasking skills
- Ability to excel in a fast-paced work environment
- High school diploma or GED
Qualifications
- High school diploma or GED
Nice to Have
- Bilingual (Spanish)
Skills
Word
*
Excel
*
Teams
*
Outlook
*
OneDrive
*
Customer Relationship Management (CRM)
*
Enterprise Asset Management (EAM) RainoutLine
*
TreeKeeper
*
* Required skills
About Montgomery Parks
The Maryland-National Capital Park and Planning Commission (M-NCPPC) manages 421 parks on more than 37,000 acres of parkland for over one million residents in the Washington, DC area.
Government
View all jobs at Montgomery Parks →